Privacy Policy

Last Updated: August 11, 2026

Introduction

This Privacy Policy explains how gentle-mist collects, uses, discloses, and protects information obtained through our website and services. We are committed to protecting your personal information and your right to privacy.

Information We Collect

We collect information that you provide directly to us when you:

• Submit inquiry forms through our website
• Request energy assessments or consultations
• Communicate with us via email or other channels
• Participate in surveys or provide feedback

This information may include:

• Name and contact information (email address)
• Service preferences and selections
• Property information relevant to energy assessments
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on pages
• Referring websites
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Conduct energy assessments and provide recommendations
• Communicate about appointments, services, and support
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transaction such as a merger or acquisition
• With your explicit consent

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Under Australian privacy law, you have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal requirements)
• The right to object to processing of your information
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 287 Collins Street, Melbourne VIC 3000, Australia

Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and Australian privacy principles.